Privacy Policy

Cloud Crew ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. What Information We Collect

We may collect the following types of personal information:

Name and contact details (e.g. email, phone number, business name)
Billing and payment information
Technical data (IP address, browser type, pages visited)
Information provided through forms, live chat, or direct communication

2. How We Collect Your Information

We collect information when you:

Visit our website
Contact us or submit an enquiry
Sign up for services
Use our products and solutions
Interact with us on social media

3. How We Use Your Information

We use your information to:

Provide and support our infrastructure solutions
Respond to enquiries and provide customer support
Improve website functionality and user experience
Send important service updates or marketing communications (you can opt out anytime)
Comply with legal obligations

4. How We Store and Protect Your Data

We take data security seriously. Your personal information is stored securely using industry best practices, including secure data centres and access controls. Only authorised personnel can access your information.

5. Sharing Your Information

We do not sell your information. We may share it with:

Trusted service providers (e.g. hosting, payment processors)
Legal or regulatory bodies, where required by law
Partners and vendors necessary to deliver our services

6. Accessing or Updating Your Information

You can request to access, correct or delete your personal information at any time by contacting us at support@cloudcrew.au

7. Cookies

We use cookies and tracking technologies to improve your experience and analyse website performance. You can manage cookie preferences through your browser settings.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

9. Contact Us

For any privacy-related questions or requests, contact us at:
Cloud Crew 
Level 3, 55 Pyrmont Bridge Road Pyrmont NSW 2009 
Email: support@cloudcrew.au